MSK-Centre-Waterloo-ON

Patient Information

Patient Info / Forms

Preparing for your first appointment

At MSK Centre in Waterloo, ON, our physiotherapy team is committed to finding the root cause of your condition and developing a treatment plan to help you return to a fulfilling and active lifestyle.

Here’s a list of some things you’ll need at your appointment:

  • To enable time to complete your paperwork, arrive 15 minutes early for your first visit.
  • Do you have any questions? Make a list of questions you’d like to ask during your first meeting.
  • Bring all of your documents with you. This includes a photo ID and a copy of your insurance card.
  • Please call our office ahead of time to verify your insurance benefits at 519-603-0641.
  • Prepare to talk about your medical history, previous treatments, current medications, and other relevant details.

Direct Access

Did You Know You Can See a Physiotherapist Without a Referral

It may surprise you to learn that you can go directly to your physiotherapist when dealing with pain or an injury. It doesn’t matter if you’re dealing with an old or new problem.

In the medical community, Direct Access is the ability to see a physiotherapist when you want to without getting permission from your physician or medical practitioner.

Physiotherapists routinely assess and treat patients without a physician’s recommendation. You can call us directly at MSK Centre in Waterloo, ON, and we’ll schedule your appointment today! Direct Access eliminates wasting your time for the appointment to see a doctor, then the delays in getting a referral to physiotherapy and waiting for an appointment to see the therapist.

Insurance Info

Do any of these policies cover you? For your convenience, we have provided a list of our most popular in-network plans; however, this is only a partial list!

Please call our office at 519-603-0641 to confirm other insurance plans.

  • Manulife
  • Sunlife
  • WSIB
  • Equitable Life
  • Blue Cross

MSK Centre accepts a wide range of health insurance policies, and we’re here to help you sort through the maze of claims and benefits. Please call beforehand to verify your health benefits and learn if treatment services will be subject to a charge, deductible, or coinsurance.

Patient Testimonials

after a couple months I am back running

I had been dealing with extreme pain in my hip area and my Family Dr referred me to Jordan at MSK. I could not run, play hockey and could barely…

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Deryk H.

I’ve been to 3 different physiotherapy places, and had I gone here first, I wouldn’t have wasted all my time and money. They have tons of equipment and therapist here…

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Gina G

Thanks MSK!

I had a great experience today at MSK helping me get fitted for an air cast for my broken ankle. The staff was so friendly and the doctor made me…

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Hailey C.

Great surgeon Dr. M Snider for my RTKR. Physio therapist Jamie Wong was fabulous. Physio techs, encouraging and kind. All receptionists wonderful.

Read More

Jane K.

Refer a Friend

Is it possible for MSK Centre in Waterloo, ON to help someone you know?

Please share your experience with anybody who might benefit from physiotherapy’s pain-relieving effects and recommend them to us today!

We wish to help as many people as possible in Waterloo, ON find pain relief and improve mobility.

Please fill out the form below if you know someone who could benefit from our services. We’ll get back to you with more information on how we can help!

FAQs

Can I Benefit From PT Treatments?

You certainly can!

Physiotherapists are highly skilled at assessing the whole person. This means we look to identify all the factors related to your condition. We understand the interconnectedness of the body and how a problem in one area may be the symptom pointing to the source of the problem in an entirely different location.

We are also skilled at identifying whether or not you are dealing with “a” problem or multiple issues impacting you and your function.

Everyone can benefit from physiotherapy, but that doesn’t necessarily mean physiotherapy alone is all you need. We believe in collaborating with other healthcare professionals and working with you while working with another practitioner to help you get the results you deserve.

We can discuss your options and help you decide if physiotherapy is right for you. Contact us today to learn how PT can help you and make an appointment with one of our dedicated staff members.

Can I Continue Seeing a Therapist Even When I Feel Better?

Absolutely!

Once you have finished your therapy sessions, you can continue to see your physiotherapist. There are several different ways to do this, for example:

  • Your therapist will see you review and progress your at-home therapy program.
  • You can schedule a re-evaluation after a month to ensure you are still doing well and modify your home program as needed.
  • You can arrange to see your therapist regularly (i.e., every six months) for a consultation to assess your progress, ensure you are not regressing, and deal with anything new that may have started.

We can also arrange to meet you at your gym to work with you on determining what equipment and exercises would benefit your continued recovery.

Can I go to any physiotherapy clinic?

You can decide what physiotherapy clinic you choose for your care.

Although many physicians recommend a physiotherapy clinic they may prefer, you are under no obligation to go to that clinic. No medical practitioner, insurance company, or other entity can insist you attend a physiotherapy clinic. The choice is yours to make!

You can contact a physiotherapist without a physician's prescription or referral.

Call MSK Centre today if you have any questions!

Can My Physiotherapist Diagnose Me?Yes and no!

Yes and no!

This may be a bit confusing, but in most cases, the word “diagnosis” is exclusively for a physician. Although not everyone in healthcare knows this, for legal reasons, an official diagnosis comes from a physician.

That being said, physiotherapists are often used to confirm or deny a diagnosis. As the physiotherapy profession has grown, so has the respect and responsibility within the healthcare systems. So, technically speaking, a physiotherapist will conduct an “assessment” of your situation to clarify your specific situation, and physiotherapists are particularly skilled at getting to the root “cause” of your condition.

When you come for your initial session at MSK Centre, your physiotherapist will do a thorough evaluation that consists of a detailed history and a comprehensive physical examination. This first assessment establishes the severity of your injury or illness. It also helps establish the source of your symptoms and the factors contributing to your condition.

Physiotherapists routinely collaborate with physicians to provide confirmation or potential contradictions to a diagnosis to ensure that your diagnosis is correct and your treatment plan is appropriate.